EB99 Privacy Policy — Our Commitment to Protecting Your Information

EB99 collects two types of information from you — what you provide directly, and what is recorded automatically as you use the platform.

Information You Provide

• Full name, date of birth, and National ID number — collected for registration and identity verification.
• Mobile number and email address — for communication and account security.
• Address details — required for identity verification purposes.
• Payment-related information — bKash/Nagad numbers or bank account details, used for transaction verification.
• Scanned copies of documents submitted for identity verification.
• Any information you provide when contacting our support team.

Automatically Collected Information

• IP address and device identification data.
• Browser type, operating system, and device type.
• Which pages you visited and for how long, and which games you played — used to improve your overall experience on the platform.
• Login time, date, and location — for security monitoring purposes.
• Session data collected through cookies and similar tracking technologies.

EB99 uses your information only for specific, legitimate purposes. These purposes are set out clearly below:

EB99 never uses your information beyond the purposes stated above. Should we wish to use it for any new purpose, your consent will be obtained beforehand.

EB99 never sells your personal information. However, limited data sharing may be necessary in certain situations in order to deliver our services:

• Payment Processors: Relevant information is shared with bKash, Nagad, Rocket, or banks to verify transactions. These third parties are bound by strict confidentiality agreements.
• Game Providers: During gameplay, game session data is transmitted to the servers of providers such as Pragmatic Play and Evolution. They do not receive any personally identifiable information.
• Legal Authority: EB99 is legally required to disclose information in response to a valid court order or request from a licensing authority. In such cases, only the minimum necessary information is shared.
• Fraud Prevention: Information may be shared with regulatory authorities where required for investigations into money laundering or fraud.

The EB99 website and app use cookies — small text files stored in your browser or on your device. These help enhance your experience on our platform.

Cookies We Use

• Essential Cookies: Required to keep your login session active, verify security, and ensure the platform functions properly. Disabling these cookies will affect core platform functionality.
• Performance Cookies: To analyse page load speeds and identify any issues. All data is anonymous and aggregated.
• Preference cookies: To remember your language preferences, theme settings, and personalised experience.
• Analytics Cookies: To understand how the platform is being used. Your identity is never linked to this data.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

EB99 uses multiple layers of technical security to protect your data. This multi-layered approach ensures that if one layer is ever compromised, the others remain in place.

• All website and app communications are encrypted using the TLS 1.3 protocol.
• Data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) — an extra layer of security at login.
• Automated alerts to detect unusual login patterns.
• Sessions are automatically logged out after a set period of inactivity.
• All system access attempts are logged and monitored.
• Regular security updates and patches are applied.

Despite all these measures, no internet service can guarantee absolute security. We encourage you to take your own precautions — use a strong password, never share your login details with anyone, and be careful when logging in over public Wi-Fi.

EB99 retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.

• Account information: For as long as your account remains active. Following account closure, data may be retained for up to 5 years in accordance with legal obligations.
• Transaction Records: Typically retained for 5–7 years in accordance with financial regulatory requirements.
• Identity Verification Documents: Up to 5 years from the completion of the KYC process, or longer if required by law.
• Support conversations: Up to 3 years, for the purposes of issue resolution and service improvement.
• Website Logs: Typically 90 days, for security monitoring purposes.
• Cookie Data: Deleted at the end of a session or after a maximum of 1 year, depending on the cookie type.

Once the designated retention period has ended, your data is securely deleted or anonymised so that it can no longer be linked to you.

As an EB99 member, you have important rights over your own data. To exercise any of these rights, please get in touch with our support team.

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You can request that your data be deleted under certain circumstances, though some information may be retained where we have a legal obligation to do so.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your information in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of marketing emails or notifications at any time.

EB99's services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor's information is found to have entered our system and we identify it, that information and the associated account will be closed immediately. If a parent or legal guardian becomes aware that a minor has registered with EB99, please contact our support team as soon as possible.

EB99's platform may at times connect with third-party game providers or payment processors. These external services operate under their own privacy policies, which are outside of EB99's control.

All such third parties are bound by strict data protection agreements with EB99 — they may only use the information they receive to provide the specific service they were engaged for, and for no other purpose. We work exclusively with trusted and reputable service providers.

EB99 may update this Privacy Policy from time to time. If significant changes are made, you will be notified via email or an in-platform notification. The date of the most recent update is always displayed at the top of this page.

If you have any questions about this Privacy Policy, concerns about your data, or wish to exercise any of your rights — please reach out to our support team. We're always happy to help in Bengali.

Email: support@eb99.best